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Standards |
Top management and senior leaders |
Managers (including top management and senior leaders) |
People (including managers and top management and senior leaders) |
01 Business Strategy
A Strategy for improving the performance of the organization is clearly defined and understood. |
Top managers make sure the organization has a clear purpose and vision supported by a strategy for improving its performance. |
Managers can describe how they involve people when developing the organization’s business plan when agreeing team and individual objectives. |
People who are members of representative groups can confirm that top managers make sure there are constructive relationships with the groups and they are consulted when developing the organization’s business plan. |
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Top managers make sure the organization has a business plan with measurable performance objectives. |
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People can explain the objectives of their team and the organization at a level that is appropriate to their role, and can describe how they are expected to contribute to developing and achieving them. |
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Top managers make sure there are constructive relationships with representative group where they exist) and the groups are consulted when developing the organizations business plan. |
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Top managers make sure the organization has a clear set of core values that supports its purpose and vision. |
Managers can describe the organization’s core values and what this means to the way they are expected to manage. |
People can describe how they are involved in developing the organization’s strategy.
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Top managers make sure the organization’s strategy is developed through involvement of managers, people, stakeholders, and other sources. |
Managers can describe how they are involved in developing the organization’s strategy. |
People can describe the key performance indicators used by the organization to improve its performance.
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Top managers make sure the organization has key performance indicators to improve its performance. |
Managers can describe the key performance indicators they use to improve the organization’s performance. |
People can describe the organization’s social responsibilities and what this means to the way they are expected to work. |
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Top managers can describe how social responsibilities are taken into account in the organization’s strategy. |
Managers can describe the organization’s social responsibilities and what this means to the way they are expected to manage. |
People believe the core values are at the heart of the way the organization operates.
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Top managers make sure the core values are at the heart of the organization’s strategy and govern the way it operates. |
Managers can describe how they make sure the core values are at the heart of the way the organization operates. |
People believe in and share the organization’s core values. |
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Top managers can describe how social responsibility is part of the culture of the organization. |
Managers can describe how they make sure social responsibility is part of the culture of the organization. |
People believe that social responsibility is part of the culture of the organization.
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02 Learning and Development Strategy
Learning and development is planned to achieve the organization’s objectives |
Top managers can explain the organization’s learning and development needs, the activities planned to meet them, how these link to achieving specific objectives and how the impact will be evaluated. |
Managers can explain team learning and development needs, the activities planned to meet them, how these link to achieving specific objectives and how the impact will be evaluated. |
People can describe how they are involved in identifying their learning and development needs and the activities planned to meet them. |
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People can explain what their learning and development activities should achieve for them, their team and the organization. |
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Top managers can describe the learning and development strategy they have in place to build the organization’s capability to achieve its vision. |
Managers can describe the plans they have in place to build their team’s capability to contribute to achieving the organization’s vision. |
People can confirm that their learning and development is planned to build their future capability to contribute to achieving the organization’s vision. |
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Top managers can describe how innovative and flexible ways of developing people are identified through internal and external sources, and how these are included in the organization’s learning and development strategy. |
Managers can describe how they involve people in identifying learning and development needs of their team and the activities planned to meet them.
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People can describe how they are involved in identifying the learning and development needs of their team and the activities planned to meet them.
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Top managers can describe how they have created a culture that encourages continuous learning and promotes the development of skills and knowledge at every level. |
Managers can describe how they take account of people’s different learning styles when planning learning and development.
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People can describe what the team learning and development activities should achieve for the team and the organization.
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Managers can describe how they act as role model for continuous learning. |
People can confirm that that learning and development takes account of their preferred learning style. |
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People believe they have a responsibility for their own learning and development. |
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People believe that continuous learning is at the heart of the culture of the organization. |
03 People Management Strategy
Strategies for managing people are designed to promote equality of opportunity in the development of the organization’s people |
Top managers can describe strategies they have in place to create an environment where anyone is encouraged to contribute ideas to improve their own and other people’s performance. |
Managers can recognize the different needs of people and can describe how they make sure everyone has appropriate and fair access to the support they need and there is equality of opportunity for them to learn and develop which will improve their performance |
People believe managers are genuinely committed to making sure everyone has appropriate and fair access to the support they need and there is equality of opportunity for them to learn and develop which will improve their performance. |
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Top Managers can recognize the different needs of people and can describe strategies they have in place to make sure everyone has appropriate and fair access to the support they need and there is equality of opportunity for people to learn and develop which will improve their performance |
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People can give examples of how they have been encouraged to contribute ideas to improve their own and other people’s performance. |
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Top managers can describe strategies they have in place to make sure recruitment and selection meets the needs of the organization and is fair, efficient, and effective. |
Managers can describe how they make sure recruitment and selection is fair, efficient, and effective.
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People believe recruitment and selection is fair.
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Top managers can describe strategies they have in place to promote equality and manage diversity in the workplace. |
Managers can describe how they value people’s differences and how they are effective in promoting equality and managing diversity in the workplace. |
People believe managers value people’s differences and can give examples of how they promote equality and manage diversity in the workplace. |
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Top managers can describe strategies they have in place to support work-life balance to meet the needs of the organization and its people. |
Managers can describe how they make sure work-life balance solutions are effectively put into practice.
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People can describe how they are supported in balancing their work and personal life.
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Top managers can describe how they have created an environment where giving and receiving constructive feedback is valued. |
Managers can describe how they encourage people to give and receive constructive feedback. |
People can describe how they give and receive constructive feedback to improve performance. |
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Top managers can describe how the organization’s structure is designed to achieve its strategy and make the most of people’s talents. |
Managers can describe how they make sure people are given the opportunity to make the most of their talents within the organization. |
People believe they are given the opportunity to make the most of their talents within the organization.
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Top managers can describe how the organization’s recruitment and selection strategies are linked to its business strategy and are designed to make sure there is a talented and diverse workforce that is able to achieve the organization’s vision. |
Managers can describe how they play an important role in recruiting and selecting people with values that match the organization’s values.
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People can describe how their views are taken into account when recruiting and selecting team members.
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Top managers can describe how the organization’s equality and diversity strategies are linked to its business strategy and applied throughout the organization. |
Managers can describe how they value diversity and create an environment where people can use their unique talents and achieve their potential. |
People believe everyone in the organization values diversity.
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Top managers can describe how the organization’s work-life balance strategies are linked to its business strategy and applied throughout the organization. |
Managers can describe how they value the work-life balance strategies and apply them creatively to benefit individuals, teams, and the organization. |
People believe work-life balance is valued and part of the culture of the organization.
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04 Leadership and Management Strategy
The capabilities managers need to lead, manage and develop people effectively are clearly defined and understood. |
Top managers can describe the knowledge, skills and behaviors manager needs to lead, manage and develop people effectively, and the plans they have in place to make sure managers have these capabilities. |
Managers can describe the knowledge, skills and behaviors they need to lead, manage and develop people effectively |
People can describe what their manager should be doing to lead, manage and develop them effectively. |
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Top managers can describe how they define the current and future capabilities managers need in line with the organization’s purpose, vision, and values. |
Managers can describe how they are involved in defining the current and future capabilities all managers need.
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People can give examples of how they have encouraged to develop leadership capabilities.
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Top managers make sure managers are regularly reviewed against the capabilities and receive constructive feedback on their performance. |
Managers can confirm that they are regularly reviewed against the capabilities and receive constructive feedback on their performance. |
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Top managers make sure managers are provided with the help they need to develop the capabilities. |
Managers can confirm that they are provided with the help they need to develop the capabilities. |
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Top managers can describe how the organization’s leadership and management strategy is linked to its business strategy and takes account of external good practice. |
Managers can describe how they encourage everyone to develop leadership capabilities.
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Top managers can describe how they create an environment where everyone is encouraged to develop leadership capabilities. |
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05 Management Effectiveness
Managers are effective in leading, managing, and developing people. |
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Managers can explain how they are effective in leading, managing and developing people. |
People can explain how their managers are effective in leading, managing and developing them. |
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Managers can give examples of how they give people constructive feedback on their performance regularly and when appropriate. |
People can give examples of how they receive constructive feedback on their performance regularly and when appropriate. |
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Top managers can describe how they act as role models when demonstrating the leadership and management capabilities in line with the organization’s values. |
Managers can describe how they lead, manage, and develop people in line with the organization’s values.
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People can describe how their manager leads, manages, and develops them in line with the organization’s values.
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Top managers can describe how they act as role models when working as a team and sharing knowledge. |
Managers can describe how they encourage people to work together and share knowledge within and across teams. |
People can describe how they work together and share knowledge within and across teams.
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Top managers can describe how they act as role models for inspirational leadership and have an open, honest and trusting management style. |
Managers can describe how they make sure people receive information, advice and guidance to help them plan and develop their career. |
People can confirm that that they receive information, advice, and guidance to help them plan and develop their career.
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Top managers can describe how they have made coaching part of the organization’s culture. |
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People can describe how their managers use coaching skills to help them achieve their potential. |
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Managers can describe how they use coaching skills to help people achieve their potential. |
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People can confirm that they are able to give constructive feedback to their manager, and believe it is well received and acted on. |
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Managers can describe how they act on feedback from all levels in the organization to improve the way they lead, manage and develop people. |
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People can confirm that they respect and trust their managers.
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Managers can describe how top managers inspire them to lead, manage, and develop people effectively. |
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People can confirm that they have confidence in the leadership and management capabilities of top managers. |
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Managers can give examples of how they themselves act as inspirational leaders. |
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People can describe how managers inspire and motivate them to achieve their full potential. |
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People believe the organization has a culture of openness and trust. |
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People believe that coaching is part of the organization’s culture. |
06 Recognition and Reward
People’s contribution to the organization is recognized and valued. |
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Managers can give examples of how they recognize and value people’s individual contribution to the organization. |
People can describe how they can contribute to the organization and believe they make a positive difference to its performance. |
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People can describe how their contribution to the organization is recognized and valued. |
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Top managers make sure the organization has a clear and fair reward and recognition strategy which is used to motivate people to improve the organization’s performance. |
Managers can describe how they are involved in developing the organization’s reward and recognition strategy.
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People who are members of representative groups can confirm that the groups are involved in developing the organization’s reward and recognition strategy.
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Top managers can describe how they involve representative groups (where they exist) in developing the organization’s reward and recognition strategy. |
Managers can describe how they apply the organization’s reward and recognition strategy fairly.
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People can describe the organization’s reward and recognition strategy and what they need to do to be valued, recognized, and rewarded.
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Top managers can describe how the organization’s reward and recognition strategy is linked to its business strategy and externally benchmarked. |
Managers understand what motivated their people and take account of this when recognizing and rewarding them. |
People believe the organization’s reward and recognition strategy is fair and can give examples of how they are motivated by it. |
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Top managers make sure the organization has a forward-thinking benefits strategy with policies that go beyond legal requirements. |
Managers can describe how they reward and celebrate individual and team successes and achievement. |
People can describe how individual and team successes and achievements are rewarded and celebrated.
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Managers can describe how they involve people in developing the organization’s reward and recognition strategy. |
People can describe how they are involved in developing the organization’s reward and recognition strategy. |
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Manager s can describe how they encourage people to recognize the contribution their colleagues make to the organization. |
People can describe how they recognize the contribution their colleagues make to the organization.
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07 Involvement and Empowerment
People are encouraged to take ownership and responsibility by being involved in decision-making.
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Managers can describe how they promote a sense of ownership and responsibility by encouraging people to be involved in decision-making both individually and through representative groups, where they exist. |
People can describe how they are involved in decision-making that affects the performance of individuals, teams and the organizations at a level that is appropriate to their role. |
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People can describe how they are encouraged to take ownership and responsibility for decisions that affects the performance of individuals, teams and the organizations at a level that is appropriate to their role. |
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Top managers can describe the consultation arrangements they have in place to encourage people to take part in decision-making at both an individual and a representative level. |
Managers can describe how they make sure people receive the support they need to make decisions that affect the performance of individuals, teams, and the organization, at a level that is appropriate to their role. |
People can give examples of how they take ownership for decisions that affect the performance of individuals, teams, and the organization, at a level that is appropriate to their role. |
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Top managers make sure the organization has effective internal communication system to encourage knowledge and information to be shared throughout the organization. |
Managers can describe how they encourage knowledge and information to be shared throughout the organization.
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People believe that the consultation arrangements are effective and allow them to take part in decision-making.
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Top managers can describe how consultation and involvement is part of the organization’s culture. |
Managers can give examples of how they have created an environment where people aim for continuous improvement and openly challenge the way the organization works to improve performance. |
People can confirm that they have access to the knowledge and information and receive the support they need to make decisions and improve performance.
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Top managers can describe how they involve people in designing consultation arrangements. |
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People believe their managers trust them to make decisions that improve performance.
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Top managers can describe how they have created a culture where people aim for continuous improvement. |
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People can confirm that they are committed to the success of the organization.
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People can confirm that they are involved in designing consultation arrangements. |
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People believe they can challenge the way the organization works to improve performance and can give examples of how they or others have done so. |
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People can describe what gives them a sense of ownership and pride in working for the organization. |
08 Learning and Development
People learn and develop effectively. |
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Managers can explain how they make sure people’s learning and development needs are met. |
People can describe how their learning and development needs have been met, what they have learnt and how they have applied this in their role. |
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People who are new to the organization, and those new to a role, can describe how their induction has helped them to perform effectively. |
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Top managers make sure the organization makes effective use of internal and external resources for learning and development. |
Managers can describe how they make sure knowledge and learning is shared across the organization.
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People can confirm that knowledge and learning is shared across the organization.
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Top managers can describe how the organization is flexible in the way it develops people, using innovative and cost-effective solutions that meet learning and development needs. |
Managers can describe how they provide learning and development opportunities for people to achieve their full potential for mutual benefit.
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People can describe how they are encouraged to try new approaches and learn from their efforts, mistakes, and successes.
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Top managers can describe how they have created a culture where all learning is valued. |
Managers can describe how they recognize and celebrate learning and development achievements. |
People can confirm that they are motivated to learn and enjoy putting their learning into practice. |
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Top managers can describe how they make sure mentoring opportunities are available. |
Managers can describe how they make sure learning and development is an everyday activity. |
People can confirm that they are well supported after learning and development activities, and have clear objectives for putting the new skills and knowledge into practice. |
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Managers can describe how they support people in their personal development activities and encourage them to broaden their knowledge and skills through learning. |
People can describe how learning and development achievements are recognized and celebrated.
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People can confirm that learning and development is an everyday activity. |
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People can describe how they are supported in their personal development activities. |
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People can confirm that mentoring opportunities are available. |
09 Performance Measurement
Investment in people improves the performance of the organization.
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Top managers can describe the organization’s overall investment of time, money and resources in training and development. |
Managers can give examples of how learning and development has improved the performance of their team and the organization. |
People can give examples of how learning and development has improved their performance, the performance of their team and that of the organisation. |
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Top managers can explain and quantify where appropriate, how learning and development has improved the performance of the organization. |
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Top managers can describe how the evaluation of their investment in people is used to develop their strategy for improving the performance of the organization. |
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Top managers can describe how the organization measures and evaluates how its strategies for managing people contribute to the organization’s performance. |
Managers can describe how they are involved in measuring and evaluating how the organization’s people strategies contribute to its performance. |
People can describe how their career prospects have improved as a result of their learning and development and the way they have been managed. |
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Top managers can describe the impact of their investment in people on achieving key performance indicators. |
Managers can give examples of improvements in the performance of individuals, their team and the organization as a result of people management activities. |
People can give examples of improvements in the performance of team as a result of people management and development activities.
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Top managers make sure the organization has a flexible and effective approach to measuring and reporting the return on investment on its people strategies. |
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People can describe how the organization’s investment in people has improved its performance.
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Top managers make sure that the return on investment on its people strategies is reported clearly to all stakeholders. |
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10 Continuous Improvement
Improvements are continually made to the way people are managed and developed. |
Top Managers can give examples of how the evaluation of their investments in people have resulted in the improvements in the organization’s strategy for managing and developing people. |
Managers can give examples of improvements they have made to the way they manage and develop people. |
People can give examples of improvements that have been made to the way the organisation manages and develops its people. |
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Top managers can describe how the organization has used self-review techniques to improve its strategies for managing and developing people. |
Managers can describe how they review and evaluate people management and development and use this learning to shape future activity. |
People can give examples of how they are involved in identifying improvements to the way they are managed and developed. |
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Top managers can describe how the organization has used information from external reviews, including the previous Investors in People assessment or review, to improve its strategies for managing and developing people. |
Managers can describe how they involve people in identifying improvements to the way they are managed and developed.
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People believe that managers are genuinely committed to improving the way they manage and develop them.
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Top managers make sure effective feedback methods are used to understand people’s needs and expectations and to highlight improvements needed to the way they are managed and developed. |
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People can describe improvements that have been made, as a result of their feedback , to the way the organization manages and develops people.
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Top managers can describe the range of meausures used to monitor and understand people’s view of how they are managed and developed. |
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People believe that the organization is a great place to work as a result of ongoing improvements made to the way they are managed and developed. |
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Top managers can describe how the organization has used internal and external benchmarking to review and improve its strategies for managing and developing people. |
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Top managers can demonstrate an improvement in people’s view of how they are managed and developed. |
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